Hp Install A Fatal Error Occurred Preventing Product Use Cases For A
Hp Install A Fatal Error Occurred Preventing Product Use Cases Due

Kaspersky Internet Security and Anti-Virus are highly popular and well respected commercial security products and a recommended choice if you prefer more functions and protection than a free antivirus program offers. We’ve also previously shown you how to get a year’s license for Kaspersky Antivirus 2013 completely free. A major issue with most security software has always been they rarely uninstall themselves cleanly from your computer and can also have issues on installation as well because they need to hook deep into your system.

Kaspersky Antivirus and Internet Security products have commonly suffered with an error during the setup process which prevents install and asks for a reboot to continue. After restarting, the problem remains:

A fatal error displays on the computer during software installation. This error is caused because the computer does not recognize the printer driver. A fatal error occurred and prevent the use of the product Fatal Error 2753. Another error is Code 28 The drivers for this device are not installed which can be resolved by reinstalling the correct printer drivers on your device. This workaround provides a way to use your product without further troubleshooting. This workaround does not install Image Zone. Image Zone is software provided with the product driver that offers additional features. Installing the express version provides some of the features bypassed in the minimal or express install. Search Windows for Change Device Installation, and then click the Change device installation settings Control Panel setting in the list of results. Device Installation Settings window displays. Select the Yes option, and then click Save Changes.

Installation interrupted

Installation ended prematurely because of an error.

Although it isn’t as prevalent as a few years back, people still encounter the error and obviously making sure you succeed in getting your paid protection working is important. Here we show you a selection of solutions we have found to get around this error and allow your Kaspersky product to continue its installation. This applies to all versions of Kaspersky Internet Security and Antivirus, and possibly PURE.

1. A Leftover Registry Key

There is a registry key which can be created when uninstalling an older version of Kaspersky and for some reason this key gets left behind after a reboot. You need to remove a key called avp**_post_uninstall from your registry. The ** corresponds to a version number of Kaspersky which never removed the key. Just follow the simple steps below to remove the key from the registry.

1. Hold Win key+R or go to Start -> Run, type regedit and click OK.

2. Navigate to:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun

3. Expand Run and look for a registry key avp**_post_uninstall. For example, you might find one called avp12_post_uninstall.

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4. Right click on the avp**_post_uninstall key and select Delete.

Hp Install A Fatal Error Occurred Preventing Product Use Cases For A

5. Now try to install the Kaspersky product as normal and hopefully the error message has disappeared during install.

This is a quick and simple fix and worth checking, even if you’re sure you haven’t installed Kaspersky previously. Note that this registry key won’t show up in most startup tuning tools such as CCleaner or Glary Utilities and needs to be checked manually.

2. Traces of a Previous Security Package

One of the most common causes for the “Installation ended prematurely because of an error” message is the Kaspersky setup has found traces from another security package that is getting in the way and stopping the installation going any further. Although Kaspersky products have recently been much better at detecting these issues, they can still cause the install process to fail.

If you know what security package(s) you’ve had installed before

It’s quite easy to use a removal tool to clear up any leftovers from a previous antivirus package if you know what’s been installed. Download and run the tool for each brand you’ve had installed on the computer, this also includes previous versions of a Kaspersky product. We have a Comprehensive List of 26 Uninstallers and Removal Tools for Internet Security and Antivirus Software where you can download and run individual removal tools. Kaspersky also have their own antivirus removal tools webpage with similar tools and recommendations.

If you don’t know what’s been installed before

If you have no idea what security software has been installed before, you obviously can’t download and run a specific removal tool. Thankfully a program called AppRemover is able to detect and remove leftover data from many security applications including the most popular of Norton, McAfee, Bitdefender, Eset, AVG, Avira, Avast and of course Kaspersky.

Download and run the AppRemover executable and wait for the results of the system scan. If any security software leftovers are detected you’ll have the opportunity to select them for removal. After a reboot you can try to install your Kaspersky product again.

3. A System Cache File

This solution has been known to work in several cases and is also mentioned in a Kaspersky help page. The problem can be caused by the file INFCACHE.1 which could contain corrupted information. INFCACHE.1 is used to store information about drivers and inf file locations. To remove this file:

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For Windows XP

It’s easier to delete the INFCACHE.1 file in XP because it’s not protected by the system. Press Win key+R and type cmd into the run box to open a command prompt, then type:

del C:Windowsinfinfcache.1

Hp Install A Fatal Error Occurred Preventing Product Use Cases

Reboot the system and retry the Kaspersky installation. You can also simply just browse to the file in Explorer although “show all files” needs to be enabled in folder view options to see it.

For Windows Vista and 7

Hp Install A Fatal Error Occurred Preventing Product Use Cases Due

In Windows Vista and 7 INFCACHE.1 is protected by system permissions and can’t simply be deleted, you need to be the owner first. Download Take Ownership which is a right click menu entry to gain ownership of files and folders. Double click the reg file in the archive to import the data into your registry, then navigate to:

C:WindowsSystem32DriverStore

Right click on INFCACHE.1 and select “Take Ownership” from the context menu. Then delete the INFCACHE.1 file.

The other file in the zip archive can be used to remove the Take Ownership entry if you have no more use for it. Reboot the system and try the install again. INFCACHE.1 is not present in Windows 8/8.1.

4. Other Security Software Causing a Conflict

While Kaspersky products are now better at detecting currently installed and incompatible software, problems can still arise for lesser known software and cause the installation to fail. It has also been the case that other third party products are also